Enhance your customer support skills as a Service Centre Specialist with CareRx, Canada's top pharmacy service for seniors. This remote position focuses on effective problem resolution and client care.

In this key role, you will provide phone support and create tickets for inquiries from pharmacy teams and home partners. Engaging with clients to understand their needs, you’ll ensure they feel valued by troubleshooting technical issues and guiding them through solutions. Your expertise will enhance customer satisfaction and build lasting relationships within a supportive work environment.

Key Responsibilities:
• Answer calls from clients addressing their needs
• Provide accurate solutions and foster client support




• Engage in active listening and clarify client information
• Build trust with clients and call center peers
• Utilize software tools for incident resolution

Requirements:
• 2-3 years experience in LTC pharmacy preferred
• Proficiency in MS Office and Outlook
• Familiarity with Salesforce is a plus
• Detail-oriented with solid team collaboration skills
• Willingness to work on rotating schedules

Make a significant difference in senior care by supporting client needs with CareRx!
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📌 Remote Service Centre Specialist at CareRx (Ontario)
🏢 CareRx
📍 Ontario