Drive member satisfaction at Beneva as a Member and Partner Experience Consultant. Leverage your analytical skills and interpersonal abilities to shape customer experience strategies.

As a key player in the Customer Experience team, report to the Director of Customer Experience Performance. You will analyze the voice of members, leveraging data to optimize experience strategies and ensure consistent governance across the organization. Your insights will cultivate an enhanced customer-centric workplace.

Key Responsibilities: • Analyze customer feedback for trends and opportunities • Create detailed reports from data analyses • Recommend improvements for customer experience • Assess the effects of deployed experience initiatives • Program dashboards using Qualtrics for monitoring

Requirements: • Degree in business administration or relevant field • At least seven years of experience in similar roles • Proficiency in Qualtrics or equivalent software • Insight into insurance and financial sectors • Fluency in French, both written and spoken

Utilize your skills to ensure Beneva’s members receive exceptional service and support in their journeys. #J-18808-Ljbffr

📌 Beneva Member Experience Consultant (Longueuil)
🏢 Beneva
📍 Longueuil