Launch your career in customer service with MCI as a Call Center Representative I in Sydney, NSW. Facilitate customer interactions through inbound and outbound calls, ensuring their concerns are addressed promptly.

This entry-level role with MCI offers the chance to support both customer service and sales initiatives. You will engage in solution-based conversations and promote new products while working to resolve customer inquiries effectively. Join a team focused on excellence in customer care.

Key Responsibilities:

- Provide timely responses to customer calls
- Resolve issues efficiently for first-call resolution
- Maintain accurate documentation of each interaction
- Follow scripts and policies during calls
- Attend team meetings and training for ongoing improvement

Requirements:

- Candidates must be at least 18 years old
- High school diploma or equivalent needed
- Strong problem-solving and conflict resolution skills
- Familiarity with Microsoft Office programs
- Ability to multitask in a dynamic setting

Bring your communication skills and customer focus to MCI's team in Sydney.

📌 Sydney Call Center Representative I Position (Halifax Regional Municipality)
🏢 MCI
📍 Halifax Regional Municipality