Join a fulfilling career as a Bilingual Customer Support Specialist. Work remotely, using your English and French fluency to provide outstanding assistance and build customer loyalty.

This role requires handling inquiries through various channels, employing a call flow guide for accurate support. You will track important customer information and ensure timely resolutions, while actively promoting additional products to enhance customer satisfaction.

A strong emphasis on communication and technical skills will be key in achieving success.

Key Responsibilities:

- Respond to customer inquiries via calls and online
- Utilize call flow guide for effective solutions
- Keep accurate records of customer interactions
- Suggest additional products for customer growth

Requirements:

- Proficient in both written and spoken English and French
- High school diploma or GED required
- Six months of experience in customer service or sales
- Solid technical skills and computer navigation
- Quiet workspace essential for remote productivity

Use your bilingual skills to create remarkable customer experiences and foster lasting relationships in a remote support setting.

📌 Customer Support Specialist: Bilingual and Home-Based Role (Mississauga)
🏢 Concentrix
📍 Mississauga