Elevate your customer service career with Bass Pro Shops as a Bilingual Customer Care Outfitter. Provide exceptional support to customers in French and English, ensuring a memorable service experience.

Reporting to the Contact Centre Supervisor, this role emphasizes your communication and problem-solving skills. You’ll address customer inquiries across various channels, focusing on issues such as order statuses and returns while ensuring brand loyalty. With the authority to navigate complex situations, you'll practice empathy to enhance customer satisfaction.

Key Responsibilities: • Deliver bilingual customer support through voice, email, and chat • Address inquiries regarding returns, billing,



and order statuses • Leverage advanced skills to resolve complex questions • Promote sales and products based on customer needs • Stay updated on company programs and promotions

Requirements: • Proficiency in French and English • Basic knowledge of Microsoft Office and computer systems • Ability to work independently and as part of a team • Solid soft skills and the ability to manage difficult situations • Valid Canadian Firearm Possession & Acquisition License preferred

Utilize your bilingual skills to enhance the customer experience at Bass Pro Shops. #J-18808-Ljbffr

📌 Customer Care Outfitter - Bilingual French/English (Winnipeg)
🏢 Bass Pro Shops
📍 Winnipeg