Key Responsibilities:
Customer Service:
Provide skilled and courteous service, addressing customer concerns and offering tailored solutions.
Troubleshooting & Problem Resolution:
Diagnose truck equipment issues and collaborate with technicians for timely resolution.
Service Recommendations:
Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories.
Appointment Coordination:
Schedule and manage service appointments, ensuring efficiency and minimal wait times.
Documentation & Record-Keeping:
Maintain accurate records of customer interactions, service requests, and work performed.
Pricing & Quoting:
Provide transparent pricing estimates and explain cost breakdowns to customers.
Customer Follow-Up:
Ensure customer satisfaction by following up after service and addressing any concerns.
Product Knowledge & Training:




Stay updated on industry trends and attend training to enhance expertise.
Collaboration:
Work closely with internal teams to streamline operations and improve customer service.
Compliance & Safety:
Adhere to company policies and safety regulations.
Parts Identification & Ordering:
Assist customers in identifying and ordering the correct parts, manage inventory, and track orders.
Technical Assistance:
Offer guidance on installation, maintenance, and troubleshooting of equipment.
Warranty Claims:
Support customers with warranty claims and liaise with suppliers to resolve issues.
Shipping & Receiving:
Assist with incoming and outgoing shipments, ensuring accuracy and proper documentation.


📌 Parts & Service Coordinator (Richmond Hill)
🏢 Équipements Twin ltée - Toronto
📍 Richmond Hill