Provide timely first-level technical support through field and remote assistance

Troubleshoot and resolve customer issues, escalating complex cases as required

Install, configure, inspect, maintain, troubleshoot, and repair VTS devices, software, networks, and Customer Experience Centre equipment

Maintain current knowledge of VCS portfolio product features, operation, technical specifications, and troubleshooting methods

Provide installation guidance and application training to field technicians, sales teams, and internal stakeholders

Document customer interactions, service incidents, resolutions, and monthly issue trends in the CRM system

Complete required CurioZ training on time

Support sales with quotations, orders, presentations, customer opportunities, technical activities, product demonstrations, and rollouts

Schedule service appointments and coordinate with technicians for timely service delivery

Manage service contracts, receivables, orders, swap requests, device inventory, and stock availability

Support ECP and retail initiatives

Coordinate with headquarters on regulatory and registration requirements

Collaborate with Product Management and R&D; on software and hardware enhancements and local-market application of global expertise

Safeguard and track ZEISS assets, maintain an organized workplace, and comply with safety requirements

Perform other related duties as assigned

Requirements

Minimum five years’ experience in technical consulting or enterprise-level technical support, preferably within the healthcare or medical device sector

Bachelor’s degree in computer science, information technology, healthcare technology, or a related discipline

Advanced knowledge of networking, IT infrastructure,



systems integration, cloud solutions, and PACS

Demonstrated ability to resolve complex connectivity issues

Experience in API integration and data interoperability is an asset

Working knowledge of TCP/IP connectivity, PCs, servers, and database backup and recovery

Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Teams

Excellent communication, interpersonal, and presentation skills

Ability to work independently and collaborate cross-functionally in a fast-paced setting

Strong project and time management skills, with the ability to manage competing priorities

Core Competencies Demonstrates expertise in technical support and consulting within the healthcare or medical device sector, with a strong focus on troubleshooting, installation, and customer training. Proficient in managing service contracts and collaborating with cross-functional teams to enhance product offerings and customer experience.

Highest-signal resume keywords

Technical Support Experience

Networking Knowledge

API Integration

Microsoft Office Proficiency

Project Management Skills

ATS Optimization Keywords Hard Skills

Technical Support

Troubleshooting

Installation

Networking

Systems Integration

Cloud Solutions

PACS

TCP/IP Connectivity

Data Interoperability

Database Backup and Recovery

Soft Skills

Communication Skills

Interpersonal Skills

Presentation Skills

Independent Work

Collaboration

Industry Keywords

Healthcare Technology

Medical Device Sector

Service Contracts

Customer Experience

Regulatory Requirements

Tools & Technologies

CRM System

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Teams

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📌 Technical Support Specialist (Winnipeg)
🏢 Jobtailor
📍 Winnipeg