Join the Town of Ajax as a Service Desk Analyst to ensure smooth IT operations and enhance user satisfaction. Utilize your technical expertise to provide effective first-line support and fulfill service requests.

This full time role involves responding to inquiries, diagnosing technical issues, and managing incidents. Ideal candidates will possess a Community College diploma in Information Technology with 2-3 years of support desk experience. You will be instrumental in offering solutions and training users while navigating various IT tasks.

Key Responsibilities: • Provide first-line technical support via phone, email, and chat • Log and prioritize incidents in the helpdesk system • Manage user accounts, software installations,



and hardware setups • Create documentation and conduct user training sessions • Participate in monthly on-call rotations for after-hours support

Requirements: • Community College diploma in Information Technology • 2-3 years of IT support experience • Valid G Class driver's license • Solid grasp of IT concepts and Microsoft certifications • Experience with Windows 11 and Microsoft M365

Enhance IT service delivery with strong problem-solving skills and exceptional customer service at the Town of Ajax. #J-18808-Ljbffr

📌 Service Desk Analyst at Town of Ajax (Whitby)
🏢 Town of Ajax
📍 Whitby