Join Tri Lake Animal Hospital in Lake Country, BC as a Client Care Representative. This full time role focuses on excellent customer service for our clients and their pets while providing essential administrative support.
In this client-focused position, you will create a welcoming atmosphere for all visitors. Responsibilities include managing appointments, answering a multi-line phone system, and facilitating communication between pet owners and veterinary staff. Strong organizational skills and a willingness to learn about veterinary services are essential for success in this role.
Key Responsibilities:
• Create a warm environment for clients and pets
• Handle multi-line phones and track appointments
• Manage email correspondence and internal messages




• Admit and discharge pet patients efficiently
• Process billing and create estimates for services
Requirements:
• Strong customer service skills and friendly demeanor
• Excellent organizational and multitasking abilities
• Basic understanding of veterinary services or willingness to learn
• Experience with invoicing and payment processing
• Cleanliness in maintaining reception and holding areas
Deliver outstanding client care and bring your organizational skills to VCA Canada.
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📌 Client Care Representative at VCA Canada (Kelowna)
🏢 VCA Animal Hospitals
📍 Kelowna