"What can I do for you?" is the guiding mantra as a Guest Service Agent at Germain Hotels. Use your curiosity and attentiveness to ensure memorable experiences for our guests.
As a vital member of our team, the Guest Service Agent welcomes guests upon arrival, engages with them throughout their stay, and supports all check-in and check-out procedures. You'll respond to guest requests across various channels, whether in person, by phone, or email, bringing your creativity to enhance their experience each day.
Key Responsibilities:
• Manage smooth check-in and check-out processes
• Address guest inquiries with care and attention
• Resolve complaints proactively and satisfactorily
• Collaborate with departments for personalized service
• Ensure accurate guest arrivals and departures
Requirements:
• Diploma in Hospitality is an asset
• Excellent communication skills, both oral and written
• Strong customer service orientation with positive attitude
• Ability to handle difficult situations calmly
• Positive computer skills and OPERA PMS experience preferred
Become an ambassador for our guests and make their stays unforgettable while working with Germain Hotels.
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📌 Guest Service Agent at Germain Hotels (Toronto)
🏢 Germain Hotels group
📍 Toronto