"What can I do for you?" is the guiding mantra as a Guest Service Agent at Germain Hotels. Use your curiosity and attentiveness to ensure memorable experiences for our guests.

As a vital member of our team, the Guest Service Agent welcomes guests upon arrival, engages with them throughout their stay, and supports all check-in and check-out procedures. You'll respond to guest requests across various channels, whether in person, by phone, or email, bringing your creativity to enhance their experience each day.

Key Responsibilities: • Manage smooth check-in and check-out processes • Address guest inquiries with care and attention • Resolve complaints proactively and satisfactorily • Collaborate with departments for personalized service • Ensure accurate guest arrivals and departures

Requirements: • Diploma in Hospitality is an asset • Excellent communication skills, both oral and written • Strong customer service orientation with positive attitude • Ability to handle difficult situations calmly • Valuable computer skills and OPERA PMS experience preferred

Become an ambassador for our guests and make their stays unforgettable while working with Germain Hotels. #J-18808-Ljbffr

📌 Guest Service Agent at Germain Hotels (Winnipeg)
🏢 Germain Hotels group
📍 Winnipeg