Help drive The Salvation Army's community impact as a fully remote Service Desk Support Technician. Deliver exceptional support services and maintain operational efficiency for all team members.

In this remote position, your role as a Service Desk Technician is crucial for addressing technical requests and supporting a diverse workforce. You will engage with users to resolve issues, provide guidance on using technology, and ensure all support processes are documented accurately. Your contributions will make a difference in the lives of many.

Key Responsibilities: • Respond to support requests from multiple communication channels • Employ diagnostic utilities to aid in resolving issues • Perform hands-on repairs,



including hardware setups • Keep detailed records of the incident resolution process • Assist in preparing software and hardware releases

Requirements: • Certificate from a college or technical institution • ITIL Foundations and A+ Certification required • Experience in technical support (3 to 5 years) • Robust familiarity with Microsoft 365 applications • Knowledge of core networking principles required

Utilize your technical skills to support The Salvation Army's mission in your role as a fully remote Service Desk Support Technician. #J-18808-Ljbffr

📌 Service Desk Support Technician - Fully Remote (Winnipeg)
🏢 The Salvation Army in Canada
📍 Winnipeg