Join CMiC as a Technical Support Analyst and provide exceptional support for our software solutions. Engage directly with clients to resolve issues, utilizing your solid analytical skills.
This position at CMiC invites an individual to support clients as they encounter software challenges. Your role will encompass triaging client tickets, conducting meetings to gather information, and closely collaborating with development teams. A solid understanding of customer service dynamics is essential, alongside the ability to manage multiple support requests efficiently in a collaborative setting.
Key Responsibilities:
• Provide assistance and training for client inquiries
• Prioritize and manage product issue queues




• Conduct web meetings to collect detailed information
• Test and reproduce software issues for resolution
• Collaborate with teams and contribute to knowledge sharing
Requirements:
• College/University Degree
• Proficiency in spoken and written French
• Excellent analytical and troubleshooting skills
• Strong communication abilities
• Previous experience in customer support
Bring your problem-solving expertise to CMiC, enhancing client experience in a supportive work environment.
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📌 CMiC Technical Support Analyst (Toronto)
🏢 CMiC
📍 Toronto