Step into a high-impact leadership role at Rogers as the Senior Director of Customer Intelligence & AI. Based in Toronto, you will architect cutting-edge strategies that combine customer insights with advanced AI technologies.
Reporting to the SVP, Digital, you will lead customer intelligence initiatives by understanding customer behavior beyond traditional identifiers. Manage a multidisciplinary team to drive strategic insights that enhance customer retention and overall experience, supporting Rogers in its mission to connect Canadians.
Key Responsibilities:
• Own the strategy for Digital Customer 360 Intelligence at Rogers
• Integrate various data signals to form unified customer insights
• Identify engagement patterns and customer intent for growth




• Supervise the creation of predictive modeling and intelligence frameworks
• Align business initiatives to maximize customer value
Requirements:
• 10+ years of experience in Customer Intelligence or related fields
• Relevant university degree in Business or Data Science
• Proficient in translating insights into measurable outcomes
• Excellent leadership and communication skills
• Ability to navigate complexity and foster organizational change
Leverage your expertise to drive impactful customer intelligence initiatives at Rogers and redefine customer experiences across Canada.
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📌 Customer Intelligence & AI Senior Director Role (Toronto)
🏢 Rogers communications
📍 Toronto