Elevate customer experiences with Kainos as a Workday EDM Support Consultant. Provide hands-on support and consulting to enhance client solutions while ensuring high satisfaction across diverse teams.

In the role of Workday EDM Support Consultant at Kainos, you'll be part of a collaborative team dedicated to delivering exceptional post-deployment support for global EDM customers. This position emphasizes problem-solving, customer-facing consulting, and ongoing support that aligns with agreed SLAs. You'll engage closely with customers, diagnosing issues and providing effective solutions while fostering relationships with internal teams.

Key Responsibilities:



• Provide configuration and troubleshooting EDM support post-deployment • Deliver services while adhering to agreed SLAs • Manage and prioritize incoming support requests • Guide customers through new features and updates • Document solutions for knowledge base development

Requirements: • Experience in a customer-facing consulting environment • Basic understanding of Workday products • Solid communication skills, both verbal and written • Ability to work independently and manage priorities • Proactive mindset with a desire to learn and grow

Step into a role that combines customer consulting with solution support at Kainos. #J-18808-Ljbffr

📌 Workday EDM Support Consultant Kainos (Winnipeg)
🏢 Kainos
📍 Winnipeg