Enhance performance and strategy at NRG in Calgary, Alberta as a Senior Analyst. Transform insights into actions for improved customer experience and operational efficiency.
In this pivotal role, you will analyze trends affecting customer retention and churn. Your insights will help define strategies that enhance customer journeys and meet regulatory needs. Collaborating closely with cross-functional stakeholders, you'll drive initiatives that support NRG's commitment to a connected and smarter future.
Key Responsibilities:
• Analyze customer and operational data for insights
• Develop strategies to improve customer retention rates
• Create analytical reports for strategic initiatives
• Support governance by documenting project details
• Collaborate with various teams for initiative success
Requirements:
• At least 3 years in analytics or related field
• Proficient in tools like SQL and Power BI
• Solid analytical and problem-solving skills
• Experience with customer metrics and insights
• Background in the Alberta energy sector is a plus
Become a vital player in shaping the future of NRG's customer strategies.
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📌 Senior Strategy Analyst for NRG Performance (Calgary)
🏢 NRG Energy
📍 Calgary