Title: Manager, SBN Workplace Operations (10-month Contract) Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose The Manager is responsible for supporting the overall success of the Operations Model by working collaboratively and managing a team of Operations Leads, Guest Support, Ground Reception and Coordinators at the Scotiabank North Campus. The incumbent works with the Senior manager to ensure design, delivery and continuous improvement of the service experience as defined by the operating model. Ensuring specific individual goals, plans, initiatives are delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.



Accountabilities Onsite & Virtual Support Provide in office support for employees Supporting all aspects virtually through the mastery of multiple platforms: MS Teams, Workplace and Scotiabank Live, Visitor Management System Managing and reporting on floor capacity through the use of centralized tools – OfficeSpace Coaching & Development Manages the Operations Team and focuses on operational excellence and service standards Ensures and promotes the development of team members through the use of various coaching and training techniques. Participates in the development of Operations Lead team near and long-term plans, goals, and objectives ensuring alignment with the ABWT and Operations vision and strategy. Monitor team performance and report on metrics Leadership Leads and drives a customer focused culture throughout the team of Operational Leads to deepen client relationships and leverage broader

📌 Manager, Sbn Workplace Operations (10-Month Contract) (Toronto)
🏢 Scotiabank
📍 Toronto