Provide front-line technical support to onsite and remote end users Support Point-of-Sale (POS) systems, cash register environments, and ERP systems Install, configure, and troubleshoot HP Retail hardware, including touchscreens, receipt printers, barcode scanners, and HP/Dell desktops and laptops Support network printers and resolve general network connectivity issues Troubleshoot and support VLANs, SSL tunneling, and SSL clients Provide technical support to retail stores during weekends, holidays, and outside regular business hours as required Travel between retail locations to support day-to-day operations and new store openings and projects Assist with setup and deployment of new retail stores Support Mobile Device Management (MDM) solutions, including ManageEngine MDM, Apple device management, and Android device management Requirements

Minimum of proven five (5) years of experience providing end-user and remote technical support (mandatory) Proven hands-on experience supporting ERP systems and retail Point-of-Sale (POS) environments (mandatory) Experience managing Active Directory (AD) and Azure Active Directory (AAD)/Microsoft Entra ID Robust knowledge of Microsoft Windows operating systems, including installation, troubleshooting, and administration Extensive hands-on experience with Microsoft SQL Server (STDExpress) Strong understanding of database architecture, performance tuning, query optimization, and troubleshooting (mandatory)



Experience supporting and troubleshooting network printers Solid understanding of networking concepts, including VLANs, routing, SSL tunneling, SSL clients, switching, Wi-Fi, and firewall policies Ability and willingness to work flexible hours, including weekends, holidays, and on-call support when required Valid driver's license with the ability to travel between retail locations as needed Core Competencies

Demonstrates extensive experience in providing technical support for Point-of-Sale (POS) systems and ERP systems, with strong skills in troubleshooting hardware and network issues. Proficient in managing Active Directory and Azure Active Directory, with a solid understanding of database architecture and networking concepts. Highest-signal resume keywords

End-User Technical Support Point-of-Sale (POS) Systems ERP Systems Active Directory (AD) Management Microsoft SQL Server Hard Skills

Technical Support Troubleshooting Database Architecture Network Connectivity VLANs SSL Tunneling Microsoft Windows Performance Tuning Query Optimization Mobile Device Management (MDM) Soft Skills

Flexibility Problem-Solving Communication Certifications & Qualifications

Valid Driver's License Industry Keywords

Retail Technical Support Network Printers Onsite Support Remote Support Tools & Technologies

HP Retail Hardware ManageEngine MDM Apple Device Management Android Device Management

#J-18808-Ljbffr

📌 IT Support Specialist – Head Office (Winnipeg)
🏢 Jobtailor
📍 Winnipeg