Hello,
My name is Charles Quinones, Recruitment and Business Development Advisor at FED IT, a recruitment firm specialized in IT roles.
I work on both temporary and permanent recruitment mandates.
All of our recruitment consultants are IT specialists who understand your language and operate within your industry. We cover a wide range of IT disciplines, including software development, business intelligence, and infrastructure.

Mission

The Senior IT Coordinator will coordinate IT activities and serve as the central point of contact between the IT Manager, outsourced service providers, and internal users.
Key Responsibilities:
Monitor, prioritize, and follow up on requests assigned to Level 2 and Level 3 support providers.
Participate in the planning, execution, and monitoring of IT projects, including Microsoft 365, CRM, and other implementation or improvement initiatives.
Contribute to maintaining IT standards, processes, and best practices.
Prepare and maintain documentation related to systems, projects, and procedures.
Provide occasional support to the IT Manager on strategic and operational activities.




Maintain a daily on-site presence to support teams and ensure strong operational visibility.

Your profile

Desired Profile
Robust organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Excellent communication skills and the ability to interact effectively with both end users and technical teams.
Strong team player with the ability to collaborate across departments and lead a team.
Customer-oriented mindset with a commitment to delivering high-quality service.
Proactive approach with the ability to anticipate issues and propose innovative solutions.
Consultant profile seeking a stable environment, capable of taking on a versatile and evolving role.
Requirements:
Degree in Computer Science or a related field.
Several years of experience in IT support, with progression into coordination and/or team management responsibilities; proven leadership experience.
Experience with Microsoft 365.
Experience working with outsourced service providers and external support teams.

📌 Senior IT Coordinator - Montreal (On-site) - longueuil
🏢 Fed IT
📍 Longueuil