Become a key player in legal innovation as a Senior AI Builder & Analyst at Clio. This role focuses on building AI-driven tools that enhance customer support efficiency in a hybrid work setting.Based in Burnaby, Calgary, or Toronto, you will work with the Customer Support team to design, refine, and implement AI-assisted workflows. Your role involves direct collaboration with multiple departments, ensuring that the built tools are optimized to replace manual processes. Your capacity for hands-on technical work will help shape the operations and ultimately improve the legal experience.Key Responsibilities:- Design AI workflows that improve support services- Maintain quality assurance tooling for conversation analysis- Develop dashboards to track support quality trends- Identify areas for AI implementation across teams- Automate reporting on support performance metricsRequirements:- At least 4 years of experience in SaaS support- Proven experience in AI workflow building- Robust reporting and data analysis capabilities- Knowledge of essential support metrics- Ability to convey complex data clearly to stakeholdersUtilize your AI-building expertise at Clio to redefine the future of legal support.#J-18808-Ljbffr

📌 Lead Ai Builder And Analyst At Clio - C$108,000 - C$146,200 A Year (Winnipeg)
🏢 Clio
📍 Winnipeg