Enhance customers' shopping journeys as a Customer Experience Manager at Michaels in Airdrie, AB. Your role centers on optimizing front-end operations and leading customer service initiatives.

As a key leader, you will promote adherence to store policies and ensure the team meets operational expectations. Your focus will be on training staff, delivering a friendly shopping experience, and managing compliance in all front-end activities. Engage positively with customers and support them in finding solutions for their needs.

Key Responsibilities: • Lead adherence to SOPs and operational standards • Supervise and mentor customer experience team members • Plan and lead engaging in-store and class events • Manage cash reconciliation, inventory,



and shrink programs • Act as Manager on Duty, promoting a positive work culture

Requirements: • Retail management experience preferred • Ability to stand for long periods and handle lifting • Skilled in team training and customer interaction • Familiarity with retail operations and customer service • Eagerness to work in a vibrant retail setting

Use your experience and passion for service to create memorable shopping experiences for customers at Michaels. #J-18808-Ljbffr

📌 Michaels Customer Experience Manager (Winnipeg)
🏢 Michaels Stores
📍 Winnipeg