Join Canadian Fiber Optics as a Technical Customer Service Representative, offering vital assistance to both residential and business accounts. Your expertise will drive customer satisfaction and loyalty.

We are looking for a energetic Customer Service Representative with exceptional communication and problem-solving skills. This role focuses on technical troubleshooting, assisting clients with service issues, and guiding them through service upgrades. You will play a crucial role in enhancing customer experience while managing account inquiries.

Key Responsibilities:



• Provide effective solutions via various communication channels • Troubleshoot and resolve Wi-Fi and service interruptions • Support customers through technical and billing inquiries • Maintain documentation in the CRM system • Exceed performance metrics for quality service

Requirements: • At least 2 years of experience in similar roles • Strong verbal and written communication skills • Detail-oriented with problem-solving capability • Team-oriented with the ability to work independently • Experience in technical support or fiber optics is a plus

Drive customer engagement and satisfaction at Canadian Fiber Optics while embracing an agile and energetic work environment. #J-18808-Ljbffr

📌 Technical Customer Service Representative (Winnipeg)
🏢 Integratedcooling
📍 Winnipeg