Felix seeks a Remote Customer Experience Coordinator to deliver exceptional support to patients via chat and email. This role offers the chance to shape healthcare interactions meaningfully.

As a CX Coordinator, you'll be the crucial link for patients, providing thoughtful responses that enhance their healthcare journey. This position demands quick thinking, agility in navigating systems, and a focus on resolving concerns swiftly and effectively. You will directly influence patient satisfaction and contribute to our mission-driven ethos.

Key Responsibilities: • Offer dedicated support through digital channels • Work with pharmacy and medical partners for seamless care • Educate patients during the onboarding process • Efficiently use internal tools for problem resolution • Identify trends and areas for improvement in patient care

Requirements: • Proven experience in customer support roles • Practical understanding of AI tools beyond typical usage • Bonus: Experience in digital health or with Intercom • Excellent communication skills • Independent, inquisitive problem-solver

Join Felix's mission to enhance patient care across Canada in a cooperative remote work environment. #J-18808-Ljbffr

📌 Remote CX Coordinator for Felix (Montreal)
🏢 Felix
📍 Montreal