Elevate your career with IMP Solutions as a Tier 2 IT Administrator in Halifax, Nova Scotia. Join a cultural team focused on integrity, passion, and excellent customer service.
As a member of the Managed Services team, you will play a pivotal role in maintaining IT environments across various platforms. This position requires three years of experience in back-office support, solid technical skills, and a commitment to delivering top-tier service to clients.
Key Responsibilities:
• Monitor alerts and resolve reported end-user issues
• Contact customers to validate and schedule service for issues
• Document and categorize incidents in the ticketing system
• Provide escalation support for front-line technical assistance




• Troubleshoot hardware, software, and network issues
Requirements:
• Minimum three years’ experience in IT support roles
• Post-secondary education in Computer Science or related field
• Solid grasp of operating systems and network environments
• Proven troubleshooting and diagnostic skills
• Excellent communication and interpersonal abilities
Capitalize on your IT expertise and customer service skills to deliver impactful solutions at IMP Solutions.
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📌 Tier 2 IT Administrator in Halifax (Halifax Regional Municipality)
🏢 IMP Solutions
📍 Halifax Regional Municipality