AI Technical Lead

Client: Infosys / Rogers
Location: ONTARIO, TORONTO Rogers Client Office (5 Days Onsite)
Duration: Long Term
Interview: WebEx Hire

Job Summary

Seeking an AI Technical Lead with 8+ years of IT experience and 5+ years in Contact Center and Conversational AI architecture . The ideal candidate will lead the design and implementation of enterprise AI solutions using Conversational AI, LLMs, and cloud technologies.

Required Skills

- 8+ years of IT experience with 5+ years in Contact Center & Conversational AI.
- Expertise in Google CCAI/CES, Dialogflow CX/ES, Vertex AI , or similar platforms.
- Experience with LLMs, Prompt Engineering, Python, REST APIs , and GCP .
- Knowledge of IVR, Voice Bots, Chatbots, STT/TTS , and Contact Center platforms (Genesys, NICE CXone, Amazon Connect, Five9).
- Solid architecture, integration, and technical leadership skills.

Responsibilities

- Lead Conversational AI solution architecture and implementation.
- Design scalable AI-powered voice and chatbot solutions.
- Integrate AI with Contact Center and enterprise applications.
- Mentor development teams and ensure best practices for performance, security, and scalability.

#J-18808-Ljbffr

📌 AI Technical Lead (Toronto)
🏢 Siri Infosolutions
📍 Toronto