Become a pivotal part of 24/7 support as a Senior Technical Optical Support Engineer. Your expertise in complex troubleshooting and customer assistance will enhance client satisfaction and operational excellence.
As part of our dedicated team, you will tackle intricate technical issues while creating creative solutions. Act as a crucial liaison between customers and our R&D; team to ensure seamless communication regarding escalated issues. The role demands a thorough understanding of Nokia's products to provide best-in-class support and continuous learning.
Key Responsibilities:
• Provide advanced technical support and product expertise
• Troubleshoot complex issues at system level
• Interface with R&D; for customer problem escalation




• Document support activities for process improvements
• Offer training to less experienced team members
Requirements:
• Bachelor's degree in Computer Science or related field
• At least 3 years of technical support experience
• Excellent problem-solving and communication skills
• Proficient in technical support tools
• Willingness to work in a 24/7 support environment
Support customer relationships and drive technical excellence with your skills in troubleshooting and product knowledge.
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📌 Senior Technical Optical Support Engineer (Ottawa)
🏢 NOKIA
📍 Ottawa