Transform customer service at Metso as a DMO Technical Support Representative, with options for hybrid or remote work in Canada, aiming for service excellence and customer satisfaction.

You'll integrate into a dedicated team, ensuring distributors receive comprehensive technical support for product, warranty, and service-related inquiries. This role emphasizes problem-solving, training initiatives, and continuous improvement to boost distributor capabilities. You will play an integral part in facilitating open communication and reliability in service deliveries.

Key Responsibilities:



• Offer technical support for end customers and distributors • Manage and log warranty claims effectively • Communicate and ensure technical updates reach distributors • Evaluate distributor performance and capabilities • Conduct technical training sessions for distributor staff

Requirements: • Technical background in industrial or heavy equipment • Solid analytical and troubleshooting skills • Proven communication and engagement abilities • Experience in warranty management is beneficial • Dedication to safety and customer satisfaction

Contribute to Metso's mission of transforming industry practices through exceptional technical support and customer engagement. #J-18808-Ljbffr

📌 Technical Customer Support Representative (Winnipeg)
🏢 Metso
📍 Winnipeg