Elevate member experiences as the Member Experience Manager at MEC. This hands-on role leads teams, enhances community connections, and ensures exceptional service delivery in outdoor retail.

As a key leader at MEC, you'll oversee frontline staff, including training, coaching, and executing top-notch service standards. Your presence on the sales floor will empower team members, foster a positive environment, and promote community engagement through events and outreach. Values of respect, integrity, and accountability guide your leadership approach.

Key Responsibilities: • Set tone and direction for member service on the floor • Coach teams through real-time feedback and observation • Ensure effective experiences at Cash and Member Service Desk • Resolve member inquiries promptly and effectively

Requirements: • 1–3 years of retail leadership experience • Strong coaching and floor leadership skills • Proven experience in high-volume customer service settings • Ability to analyze service and sales KPIs • Passion for outdoor activities and community involvement

Lead the way in enriching member experiences through coaching, community connection, and service excellence at MEC. #J-18808-Ljbffr

📌 Member Experience Manager at MEC (Winnipeg)
🏢 Socket.dev
📍 Winnipeg