- Provide timely first-level technical support through field and remote assistance
- Troubleshoot and resolve customer issues, escalating complex cases as required
- Install, configure, inspect, maintain, troubleshoot, and repair VTS devices, software, networks, and Customer Experience Centre equipment
- Maintain current knowledge of VCS portfolio product features, operation, technical specifications, and troubleshooting methods
- Provide installation guidance and application training to field technicians, sales teams, and internal stakeholders
- Document customer interactions, service incidents, resolutions, and monthly issue trends in the CRM system
- Complete required CurioZ training on time
- Support sales with quotations, orders, presentations, customer opportunities, technical activities, product demonstrations, and rollouts
- Schedule service appointments and coordinate with technicians for timely service delivery
- Manage service contracts, receivables, orders, swap requests, device inventory, and stock availability
- Support ECP and retail initiatives
- Coordinate with headquarters on regulatory and registration requirements
- Collaborate with Product Management and R&D; on software and hardware enhancements and local-market application of global expertise
- Safeguard and track ZEISS assets, maintain an organized workplace, and comply with safety requirements
- Perform other related duties as assigned

Requirements

- Minimum five years’ experience in technical consulting or enterprise-level technical support, preferably within the healthcare or medical device sector
- Bachelor’s degree in computer science, information technology, healthcare technology, or a related discipline
- Advanced knowledge of networking, IT infrastructure,



systems integration, cloud solutions, and PACS
- Demonstrated ability to resolve complex connectivity issues
- Experience in API integration and data interoperability is an asset
- Working knowledge of TCP/IP connectivity, PCs, servers, and database backup and recovery
- Proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Teams
- Excellent communication, interpersonal, and presentation skills
- Ability to work independently and collaborate cross-functionally in a quick-paced environment
- Strong project and time management skills, with the ability to manage competing priorities

Core Competencies

Demonstrates expertise in technical support and consulting within the healthcare or medical device sector, with a robust focus on troubleshooting, installation, and customer training. Proficient in managing service contracts and collaborating with cross-functional teams to enhance product offerings and customer experience.

Highest-signal resume keywords

- Technical Support Experience
- Networking Knowledge
- API Integration
- Microsoft Office Proficiency
- Project Management Skills

ATS Optimization Keywords

Hard Skills

- Technical Support
- Troubleshooting
- Installation
- Networking
- Systems Integration
- Cloud Solutions
- PACS
- TCP/IP Connectivity
- Data Interoperability
- Database Backup and Recovery

Soft Skills

- Communication Skills
- Interpersonal Skills
- Presentation Skills
- Independent Work
- Collaboration

Industry Keywords

- Healthcare Technology
- Medical Device Sector
- Service Contracts
- Customer Experience
- Regulatory Requirements

Tools & Technologies

- CRM System
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Teams

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📌 Technical Support Specialist (Toronto)
🏢 Jobtailor
📍 Toronto