About the Role

Our client is seeking a proactive and detail-oriented Customer Resolution Specialist to join their team in Kimberley . This role is focused on addressing and resolving complex customer issues, ensuring client satisfaction and retention. You will act as a point of escalation for challenging customer situations, requiring strong analytical skills and a commitment to finding effective solutions. The ideal candidate is an empathetic communicator, adept at de-escalating situations and providing exceptional service within a flexible hybrid work model. Become a key player in ensuring our customers feel heard and valued.

Key Responsibilities

- Investigate and resolve escalated customer complaints and issues efficiently.
- Communicate effectively with customers to understand their concerns and provide timely updates.
- Collaborate with internal teams to identify root causes of issues and implement corrective actions.




- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback for service improvement.

Requirements

- Proven experience in a customer service , particularly in handling complaints or resolutions.
- Excellent problem-solving, negotiation, and de-escalation skills.
- Strong communication and interpersonal abilities.
- Proficiency with CRM software and customer support tools.
- Ability to thrive in a hybrid work environment, balancing remote and in-office responsibilities.

Benefits

- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Opportunities for professional development and advanced training.
- A supportive and collaborative hybrid work workplace.
- Generous paid time off.

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📌 Customer Resolution Specialist (Kimberley)
🏢 Placements24
📍 Kimberley