Mosaic AI is the enterprise AI platform purpose-built for B2B technical support. Founded in Tel Aviv and Toronto by Alon Talmor—an AI PhD, second-time founder, and former Chief Data Scientist at Salesforce Data.Com following the acquisition of his first company by Salesforce—the business launched as Ask-AI before rebranding to Mosaic AI in January 2026 to reflect its evolution into a comprehensive AI platform for technical support.Unlike traditional support AI, which was largely designed for simple B2C interactions, Mosaic AI tackles the complexity of enterprise B2B technical support, where every case depends on factors like product configuration, version history, customer context, previous escalations, and engineering knowledge. Its proprietary Customer Context Model brings together data from Zendesk, Salesforce, Jira, Confluence, Slack, and more than 100 other systems to power a suite of agentic AI products across the entire support lifecycle with no data migration required and deployments completed in weeks.Today, Mosaic AI helps leading enterprises resolve technical issues faster, automate repetitive work, and surface insights from every customer interaction. By combining AI-powered assistance, intelligent self-service, knowledge management, and workflow automation, the platform enables support organizations to improve customer outcomes, increase team productivity, and reduce operational costs at scale.Highlights:HQ in Toronto and Tel AvivFounder/CEO Alon Talmor — AI PhD, exited his first company to Salesforce$20M raised to date; revenue and ACV tripledover the past yearCustomers include Rapid7, Kaseya, PrismHR, AssetWorks, and Point of RentalExecutive team includes CMO Nick Stein (4X scaleup CMO: Top Hat, PocketHealth, Maple) SVP Revenue Josh Solomon, VP Product Elran BorSOC 2 Type II, ISO 27001, GDPR and HIPAA certified; all models self-hosted,zero third-party AI API callsSystem Agnostic Integration:



Connects with over 100+ enterprise tools like Slack, Salesforce, Jira, Zendesk and Google Drive.About the Role:AI is changing how businesses operate and how people work. Mosaic is an AI-native platform used by technical support teams, which puts them at the front of that change: customers trust them to help them rethink how their support orgs run and the experience they give their own customers.Mosaic has product-market fit, enterprise logos, and a platform that lands in weeks instead of quarters. What it needs now is a demand engine that matches the ambition, one built for enterprise, multi-threaded buying committees and six-figure deals rather than volume lead capture.You'll inherit a robust foundation, not a blank slate. Mosaic has invested heavily in its brand, positioning, website, marketing infrastructure, and outbound engine. Your job is to build the repeatable inbound demand engine that complements Sales, find the channels that scale, and make marketing a competitive advantage as the business grows.You'll own demand generation end to end: pipeline strategy, paid, ABM, lifecycle, SEO/AEO, events and webinars, partner and community programs, and the marketing systems underneath it all. You'll set the pipeline number with Sales, own it publicly, and be measured on qualified pipeline and pipeline-to-close, not MQLs. As budget and results allow, you'll build the team around you.Demand strategy and pipeline ownershipOwn the demand generation strategy and the pipeline number that comes with it,



so the company can hit aggressive growth targets reliably and efficientlyBuild the plan across paid, ABM, lifecycle, organic, events, and partner channels, and determine the channel mix that produces efficient growth at every stage of the buyer journeyModel and forecast pipeline on a standardized cadence Sales can plan againstDevelop segmentation across industries, buyer personas, and target accounts to get the most pipeline out of every dollarAllocate and defend budget against measurable returnCampaign execution and channelsDesign and launch integrated, multi-channel campaigns aimed at enterprise support and CX leadersBuild ABM programs for priority accounts, run jointly with Sales outbound to win and grow key accountsOwn SEO and AEO strategy as buyer discovery shifts to AI searchOwn the marketing website and keep it optimized for conversionRun field marketing, executive events, webinars, partner marketing, and community programs that produce enterprise pipelineOwn an experimentation pipeline: test new channels and tactics relentlessly, validate what works, and kill what doesn'tMarketing systems and measurementOwn and build out the martech stack (HubSpot, Salesforce, attribution, enrichment, intent) to capture the data, reporting, and insights the team runs onOwn attribution and reporting, and show the return on every marketing investmentEstablish marketing KPIs, build the dashboards and forecasts that connect marketing activity to revenue, and recommend where to put the next dollarBuild lifecycle marketing across acquisition, activation, expansion, and customer advocacyBring an AI-first approach to the whole function, using AI agents and workflows to run lean at greater outputCross-functional and team leadershipPartner with Sales and RevOps on lead flow, SLAs, and pipeline quality, and act as a trusted partner to Sales leadership on pipeline targets,

📌 Head Of Marketing (Toronto)
🏢 Mosaic AI
📍 Toronto