Take on thePEGA Support Analyst role in Toronto, ON, with a hybrid work schedule. This contract position requires solid analytical skills in PEGA applications and processes.

As a Senior Technical Support Analyst, you'll be diving deep into PEGA-based applications, focusing on workflow analysis and troubleshooting. Understanding SQL, Unix, and using monitoring tools is vital for success in this role.

Key Responsibilities: • Conduct workflow analysis for PEGA applications • Troubleshoot SQL and Unix issues as needed • Use ELK stack and Dynatrace for dashboard creation • Monitor systems and manage alerts through PagerDuty • Participate in an on-call support rotation

Requirements: • Significant experience with the PEGA platform • Understanding of architecture and workflow processes • Basic knowledge of SQL and Unix troubleshooting • Experience with monitoring and dashboard tools • Willingness to be part of the on-call model

Leverage your skills in a supportive environment while delivering expert technical support within the BFSI industry in Toronto. #J-18808-Ljbffr

📌 Hybrid PEGA Support Analyst Role (Winnipeg)
🏢 Pacer Group
📍 Winnipeg