Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is significant?

Summary

Managing the customer service functions, including cash, cashiers and merchandising.

Duties & Responsibilities

Human Resources

- Ensures cashier/merchandising staff comply with all store policies and operating procedures
- Trains cashiers/merchandisers in job functions
- Provides on-going guidance and instruction

Loss Prevention

- Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures

Customer Service

- Ensures store employees present proper image to the public in accordance with Uniform Policy




- Answers inquiries regarding location of product, rainchecks, etc.
- Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
- Promotes the CSI Survey

Merchandising

- Ensures shelves are clean and organized with proper rotation
- Ensures product displays are set up and taken down as directed by the AFSM/FSM

General

- Ensures standards of housekeeping and store image are maintained
- Complies with all Health and Safety requirements
- May be asked to perform clerical and banking duties
- Complies with all store policies and procedures

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📌 Front Store Supervisor, Hourly Part Time Flexible Shifts (Burlington)
🏢 Shoppers Drug Mart
📍 Burlington