Key Responsibilities:Customer Service:Provide skilled and courteous service, addressing customer concerns and offering tailored solutions.Troubleshooting & Problem Resolution:Diagnose truck equipment issues and collaborate with technicians for timely resolution.Service Recommendations:Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories.Appointment Coordination:Schedule and manage service appointments, ensuring efficiency and minimal wait times.Documentation & Record-Keeping:Maintain accurate records of customer interactions, service requests,



and work performed.Pricing & Quoting:Provide transparent pricing estimates and explain cost breakdowns to customers.Customer Follow-Up:Ensure customer satisfaction by following up after service and addressing any concerns.Product Knowledge & Training:Stay updated on industry trends and attend training to enhance expertise.Collaboration:Work closely with internal teams to streamline operations and improve customer service.Compliance & Safety:Adhere to company policies and safety regulations.Parts Identification & Ordering:Assist customers in identifying and ordering the correct parts, manage inventory, and track orders.Technical Assistance:Offer guidance on installation, maintenance, and troubleshooting of equipment.Warranty Claims:Support customers with warranty claims and liaise with suppliers to resolve issues.Shipping & Receiving:Assist with incoming and outgoing shipments, ensuring accuracy and proper documentation.

📌 Parts & Service Coordinator (Gormley)
🏢 Équipements Twin ltée - Toronto
📍 Gormley