Shape healthcare in Winnipeg as a Nurse Team Leader at Health Links. This in-person role requires contact center triage expertise and leadership capabilities within a supportive team environment.

The position is designed for a seasoned nurse with at least three years of recent experience in contact center telephone triage. Potential candidates ideally possess a Baccalaureate of Nursing and registration with CRNM. Responsibilities include coaching staff, managing large volumes of calls, and ensuring quality customer service in a energetic setting.

Key Responsibilities: • Lead team in telephone triage and patient guidance • Coach and educate staff on best practices • Collaborate with interdisciplinary teams for quality care • Manage call volumes while ensuring administrative quality • Participate in skills assessments during evaluations

Requirements: • Minimum 3 years in contact center triage • Current CRNM registration required • Baccalaureate of Nursing preferred • Computer proficiency is necessary • Fluency in English is essential, French preferred

Contribute to elevating health services in Winnipeg through strong leadership and patient-centered care. #J-18808-Ljbffr

📌 Health Links Nurse Team Leader (Winnipeg)
🏢 Winnipeg Regional Health Authority
📍 Winnipeg