Step into a rewarding role as an Alarm Operator with Bosch Building Technologies, where your skills will shine in emergency response situations. Evening shifts provide flexibility and opportunities for valuable training.
Your role will focus on evenings from 4 PM to 12 AM EST plus required weekend shifts. You will leverage your customer service experience to assist in emergency situations, actively listening to callers and translating vital information into action. Proficiency in both French and English is essential for this position.
Key Responsibilities:
• Utilize customer service skills to manage stressful calls
• Enter and summarize information from emergency communications
• Resolve conflicts with professionalism and tact




• Work collaboratively within a team in dynamic environments
• Ensure every detail is captured accurately in the system
Requirements:
• Ability to stay calm in high-pressure situations
• Bilingual capability in French and English
• Robust written and verbal communication skills
• Familiarity with Microsoft Office applications
• Previous dispatch or customer service experience preferred
Your calm and customer-focused approach will make a significant impact at Bosch.
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📌 Dynamic Alarm Operator Role at Bosch (Ottawa)
🏢 Bosch Building Technologies North America
📍 Ottawa