Elevate customer experience as the Team Leader for the Experience Center in a Contact Center environment. Drive team performance, coaching, and high-quality service delivery daily.

This leadership role demands proven experience directing a team of Contact Center Representatives while ensuring service, quality, and productivity standards are met. You will provide ongoing coaching, offer feedback, and create a motivating atmosphere, fostering solid employee engagement and success.

Key Responsibilities: • Lead, coach, and develop a high-performing team • Monitor team performance and implement improvement plans • Manage daily operations and workflow for team members • Collaborate with the Quality team on standards • Act as the first point of support for escalations

Requirements: • Minimum five years in a contact center environment • Proven leadership and coaching experience • Strong analytical and problem-solving skills • Sound judgment in sensitive situations • Insurance or financial services experience preferred

Lead a dedicated team to enhance customer service at the Experience Center. #J-18808-Ljbffr

📌 Contact Center Team Leader Position (Winnipeg)
🏢 Foresters
📍 Winnipeg