Join the City of West Kelowna as a Service Desk Technician and deliver vital IT support to enhance employee productivity. Engage in troubleshooting and resolving tech issues in a friendly community setting.

This full-time position is centered around providing first-line technical assistance to employees. You will handle service requests, resolve a range of hardware and software problems, and assist with onboarding current employees. A strong grasp of computer systems and ITIL best practices is crucial, as you will document and escalate complex issues to Tier 2 support when necessary.

Key Responsibilities: • Troubleshoot hardware and software issues for users • Document and prioritize support incidents appropriately • Setup workstations,



user accounts, and permissions • Maintain various IT systems, including desktop and networks • Create and update technical documentation and FAQs

Requirements: • Diploma in Computer Science or equivalent • Two years of experience in related tech support • Excellent verbal and written communication skills • Class 5 Driver's License is required • Quick learner with attention to detail

Contribute to the IT solutions that empower a thriving community in West Kelowna. #J-18808-Ljbffr

📌 Service Desk Technician Full Time (Winnipeg)
🏢 West Kelowna City
📍 Winnipeg