Russell Tobin & Associates is hiring on behalf of one of its esteemed clients.

Job Title: Business Analyst

Location: Ottawa, ON, Canada (Hybrid - 12 days on-site per month)

Duration: 6 months (Possible extension)

Client: Federal Sector

Pay Rate: $70 - $80/hr [CAD]

Education:

- A university degree or college diploma in Business Administration, Public Administration, Operations Management, Management Consulting, or a related field.
- Lean, Six Sigma, Business Process Management, Prosci, or equivalent certification.

Must Have Skills:

- 7+ years of experience in business analysis, process improvement, operational transformation, or program modernization within large and complex organizations
- 3+ years of experience conducting Current-State Assessments, Gap analyses, Governance reviews, Risk assessments and Process improvement initiatives.
- Experience supporting initiatives involving security screening, access management, compliance, risk management, workflow automation, digital transformation, or operational resilience.
- Solid experience gathering, documenting, analyzing, and validating business and functional requirements.
- Strong stakeholder consultation and requirements-gathering experience.
- Experience with process mapping, root-cause analysis, gap analysis, and business process re-engineering.
- Experience designing or assessing governance frameworks, operating models, workflows, accountability structures, risk controls, and escalation processes.
- ServiceNow experience, specifically involving workflow automation, case management, approval processes, reporting, or business process modernization.
- Experience developing requirements/recommendations for workflow automation, process digitization, reporting, and process modernization.
- Proficiency with business analysis/process tools such as Microsoft Visio,



Microsoft 365, SharePoint, Power BI, Jira, and/or Confluence.

Key Responsibilities:

- Conduct current-state assessments of security screening, access management, contractor screening and visitor management processes to identify gaps, inefficiencies, risks and improvement opportunities
- Engage and consult with stakeholders to gather business requirements, document pain points, assess future needs and support the development of program recommendations
- Assess governance, risk management, decision-making, accountability, delegation and escalation processes to ensure alignment with operational and security requirements
- Develop process improvement recommendations to simplify, standardize, streamline, digitize and automate program processes based on industry best practices and benchmarking analysis
- Design future-state operating models and process frameworks for the Security Screening and Access Management Program, including governance structures, workflows, roles and responsibilities utilizing ServiceNOW
- Develop business requirements and implementation recommendations to support digital enablement initiatives, including workflow automation, reporting capabilities and process modernization solutions
- Establish performance measurement frameworks by defining key performance indicators, baseline measures, reporting requirements and benefit realization approaches to support continuous improvement
- Develop implementation roadmaps, change enablement strategies, training materials and executive-level recommendations to support the successful modernization and long-term sustainability of the Security Screening and Access Management Program
- Related activities and deliverables, as required

If this opportunity matches your experience and career goals, please share your most updated resume for consideration.

📌 Business Analyst (Gatineau)
🏢 Russell Tobin
📍 Gatineau