About TexadaTexada powers the world of equipment. Our purpose-built platform is the growth engine for heavy equipment dealerships and rental businesses, connecting sales, service, and rental on a single cloud-native, API-first system. With Industrial CRM, Equipment-Aware Service Management, and Intelligent Rental Management — now extended with mobile and AI applications — Texada gives equipment businesses the tools to work faster, smarter, and grow with confidence. Learn more at www.TexadaSoftware.Com.The RoleTexada is seeking a highly motivated, customer focused individual to join our Customer Support team in North America in support of our customers in Australia and New Zealand, working in North American Eastern Time: 6:30pm-3:00am with 30 minute lunch and 2x 15 minute breaks. The ideal candidate will have strong problem solving skills, a great appetite to learn and good communication skills. You will work in a fast-paced environment with a large group of software professionals to support state-of-the-art web and mobile applications for our customers.Customer Support Coordinators engage with internal and external customers to support, configure and expand our software applications. Providing a hands-on approach you will answer and report on customer interactions through a ticket system, leverage and expand a knowledge base, build relationships with customers and coordinate with subject matter experts to deliver helpful and informative customer experiences.Work location and travelRemote/Hybrid work environment (primarily work from home with occasional travel to Mississauga office) with a mandatory 1 week training in our office.Candidates should be authorized to work in Canada without restriction or sponsorship.What You'll OwnCommunicating with Customers via tickets, phone,



email and virtual meetings to support their business processes through the use of our applicationsTroubleshooting Customer issues within our applications to determine next stepsWorking with internal teams to advocate for customer prioritiesManaging incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happenCreating training documentation and Knowledge Articles to help deflect new customer casesFollow company policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing customer casesIdentify ticket trends and work to maintain resolution timesWork within teams on internal and external projectsPerform application tests to identify issues and understand customer workflowsLearn our applications and the business of our customers to become valuable and qualified for further internal positions within our companyContribute to other assigned projectsWhat We're Looking ForExperience that demonstrates your ability to communicate well with customers and recognize the right opportunities to communicateExperience in problem solving complex or lengthy issuesExperience supporting software and working with customers is valuable.How to grab our attentionHave either heavy equipment industry background, or rental industry background,



or dealership experienceShow a demonstrated ability to learn quickly - our software is complex and takes time to gain confidence inAccounting or book keeping knowledge is valuable.Demonstrate to us your ability to solve interesting problemsPatience and curiosity while troubleshooting complex issuesExperience in supporting clients as a primary contact or lead using phone and/or emailDemonstrate initiative, a willingness to learn new skills and the capacity to take on increasingly challenging projectsMotivated, comfortable working independently and in team-based environmentsProfessional and clear communication skills, both written and verbalAbility to manage multiple tasks and projectsKnowledge of support tools such as ticketing systems, Jira, Knowledge BasesEfficiency and empathy in managing customer expectations through SLA based targetsKnowing our products is not required, we can teach you thatOur Core ValuesPurposeful, Passionate, and Proud— Making a difference for our industry, our customers, and each other.Innovators & Learners— We try new things. As long as we're learning, we're succeeding.Driven to Improve, Not to Be Perfect— "Most Improved" is our favorite award.Delivering our Long-term Vision Today— A long-term vision, brought to life now.PowerfulTogether— Different people, different cultures, stronger together.Texada is committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace in hiring and growth opportunities.We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply. Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.CompensationBase: $47,500 – $50,000 CAD base + 5% annual bonusShift Premium: $3/hour for all hours worked after 6:00 PM#J-18808-Ljbffr

📌 Customer Support Coordinator (Winnipeg)
🏢 Johnson Controls
📍 Winnipeg