Elevate your career as a Customer Support Specialist II with Teleperformance in Toronto. Engage in B2B customer solutions in a hybrid workplace while strengthening accounts and resolving issues.

Teleperformance seeks a driven Customer Support Specialist II for its Toronto office. This pivotal role emphasizes efficient problem resolution and customer insight, primarily dealing with B2B account structures. With a strong focus on operational workflows and advanced support technologies, you will navigate complex scenarios while maintaining customer satisfaction.

Key Responsibilities:



• Resolve order-related issues such as returns and credits • Manage and maintain customer master data and account linkages • Process and manage email-based orders and non-voice queries • Handle defective product reporting and documentation • Route complex customer concerns and adverse events

Requirements: • 1–2 years of customer service or B2B support experience • Proven end-to-end issue resolution skills • Strong analytical and problem-solving abilities • Experience with multi-layered customer accounts • Proficiency in CRM and case management tools

Bring your expertise in customer empathy and problem-solving to make a significant impact at Teleperformance. #J-18808-Ljbffr

📌 Customer Support Specialist Hybrid Role (Winnipeg)
🏢 Teleperformance Spain
📍 Winnipeg