Join Canadian Fiber Optics as a Technical Customer Service Representative, offering vital assistance to both residential and business accounts. Your expertise will drive customer satisfaction and loyalty.
We are looking for a dynamic Customer Service Representative with exceptional communication and problem-solving skills. This role focuses on technical troubleshooting, assisting clients with service issues, and guiding them through service upgrades. You will play a crucial role in enhancing customer experience while managing account inquiries.
Key Responsibilities:
• Provide effective solutions via various communication channels
• Troubleshoot and resolve Wi-Fi and service interruptions
• Support customers through technical and billing inquiries




• Maintain documentation in the CRM system
• Exceed performance metrics for quality service
Requirements:
• At least 2 years of experience in similar roles
• Robust verbal and written communication skills
• Detail-oriented with problem-solving capability
• Team-oriented with the ability to work independently
• Experience in technical support or fiber optics is a plus
Drive customer engagement and satisfaction at Canadian Fiber Optics while embracing an agile and energetic work environment.
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📌 Technical Customer Service Representative (Calgary)
🏢 Integratedcooling
📍 Calgary