Job DescriptionRole Overview This role sits within the Operations function, supporting a newly launched discount program. The primary focus is ensuring discounts are correctly applied, validated, and billed by leveraging internal systems, reporting, and close collaboration with cross‑functional teams. The role is highly operational, detail‑oriented, and system‑dependent, with a strong emphasis on accuracy, speed, and issue resolution.Day‑to‑Day ResponsibilitiesSupport the ongoing operations of a discount program, ensuring discounts are applied accurately and consistentlyReview job orders and system data to validate that discounts have been properly applied prior to billingInvestigate and resolve discount or billing issues by working cross‑functionally with internal teams (billing, accounting, operations, systems)Rely heavily on internal systems to track, verify, and correct discount applicationsManage shared inboxes and incoming requests by:Reviewing emailsUnderstanding the issueIdentifying the root causeImplementing or coordinating the fixIdentify operational gaps and collaborate with partners to mitigate future issuesReport on trends, successes, and errors related to discount usage and billing accuracyMaintain organized tracking and documentation using spreadsheets and reporting toolsWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression,



marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.Com/workforce-privacy-policy/.Skills and RequirementsRequirements (Absolute Must‑Haves)3–5 years of experience in an operations‑focused role, ideally supporting billing, accounting, pricing, or programsStrong ability to work quickly and accurately in a rapid‑paced, operational environmentHigh level of attention to detail, especially when working with billing and financial dataStrong organizational skills, with the ability to navigate multiple systems and workflowsProven experience working cross‑functionally to solve operational issuesAbility to learn new systems and processes quicklyStrong Excel skills, including:Managing and organizing spreadsheetsWorking with existing formulas (e.G., VLOOKUP/XLOOKUP)Data sorting, validation, and reconciliationExperience operating at a manager level, with the ability to manage work independently (no people management required)Ability to work fully independently with minimal oversightNice to HaveExperience using tools such as:SalesforcePower BIZuoraOther billing or reporting platformsPrior exposure to discount, pricing, or promotional programs#J-18808-Ljbffr

📌 Evening Product Ops Specialist (Winnipeg)
🏢 Insight Global
📍 Winnipeg