In your role of AV Field Service Engineer, you will have a strategic prospect to engage with customers and drive their passion for Evertz AV. This position is a challenging yet rewarding mix that combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting‑edge products both in‑house and while on‑site at our customers’ facilities.The primary function is to support Evertz AV Products and customers. This position will be located in Burlington, Ontario.ResponsibilitiesCommission products or systems at customer sites and deliver on‑site as‑built operational training to customersRespond and provide technical direction to customers regarding operational issues, firmware upgrades and general maintenanceAssess customer’s product applications, troubleshoot and diagnose issues through research and/or re‑creation to determine a root causeSystematic & detail‑oriented troubleshooting, data collection and reporting of problemsRecommend solutions utilizing various levels of technical language appropriate to the customer in a timely, clear and professional mannerMaintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedbackCo‑ordinate customer and system integrator product enquiries and inform sales team of potential opportunitiesSupport product development and introduction activities by gathering intelligence on functionality, integration details,



best practices and configurations for customer deployed products required to interoperate with Evertz equipmentQualificationsCollege or University education in Electrical, Electronic, or Computer disciplinesThe ideal candidate will be a new or recent grad with up to 3 years experience in a related fieldExperience working with professional AV equipment or equivalentPrior experience in a service, customer‑facing role is an assetDirect experience with server hardware, Linux OS and IT networking best practices is desirableUnparalleled desire to help customers and deliver service excellencePassion for technology and learning new technologies, product hardware and softwareStrong verbal, written and interpersonal communication skillsSelf‑driven, with a desire to add value to an energetic team, and able to work with minimal supervisionProven analytical skills and ability to champion issues to closureAbility to multi‑task in a fast‑paced environmentMust be eligible for US travelDual Canadian and US Citizenship would be an assetWhat we OfferEmployer funded benefits programCompetitive total compensation packageWork‑Life BalanceEmployee assistance planEmployee Discount PlatformCareer ProgressionCasual Work EnvironmentSocial Events and Sports TeamsLocationBurlington, OntarioHoursMonday - Friday, 40 hours.VacancyThis is a new position.Salary$50K CAD - $65K CAD,



based on experience.About UsEvertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets, on‑demand services, WebTV, IPTV, and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end‑to‑end broadcast solutions for all aspects of broadcast production including content creation, content distribution and content delivery.Considered an innovator by their customers, Evertz delivers cutting‑edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz’ customer base also includes telcos, satellite, cable TV, and IPTV providers.With over 2,000 employees that include hardware and software engineers, Evertz is one of the leaders in the broadcast industry. Evertz has a global presence with offices located in Canada, United States, United Kingdom, Germany, United Arab Emirates, India, Hong Kong, China, Singapore, and Australia.Evertz makes certain there is an equal employment opportunity for all employees and applicants for employment, including persons with disabilities. In compliance with AODA, Evertz will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.Thank you for considering a career with Evertz!#J-18808-Ljbffr

📌 Field Service Engineer, Av - C$50,000 - C$65,000 A Year (Toronto)
🏢 Evertz Microsystems
📍 Toronto