Join Sherweb as a Technical Advisor II in Sherbrooke, QC, and provide outstanding technical support to clients using cloud technology. Collaborate with a passionate team to enhance customer satisfaction.

This in office, full time position focuses on assisting clients through various technical challenges while documenting all interactions. You'll leverage your bilingual skills in French and English to communicate effectively with a diverse customer base. Your role will involve proactive problem-solving and sharing knowledge with team members in a supportive work workplace.

Key Responsibilities:
• Assist clients through technical support channels
• Troubleshoot and resolve product-related issues
• Lead service configurations for customers




• Document every interaction in the ticketing system
• Support colleagues in resolving complex technical issues

Requirements:
• High school diploma; IT interest preferred
• Prior customer service experience required
• Bilingual in French and English (essential)
• Basic familiarity with Windows applications
• Robust ability to simplify technical language

Bring your problem-solving skills and technical knowledge to Sherweb, ensuring exceptional service for our clients in Sherbrooke.
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📌 Bilingual Technical Support Specialist Sherbrooke Quebec City
🏢 SherWeb
📍 Quebec City