Client Service Representative

Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our quick‑paced, skilled team of veterinary professionals. This is an exciting chance for someone who values exceptional client and patient experiences and wants to make a real difference. If this sounds like your purr‑fect fit, we’d love to hear from you.

Key Responsibilities
Greet clients and patients by name with warmth and compassion
Triage client concerns to ensure appointments are booked accurately
Manage incoming emails, texts, and phone calls
Efficiently and accurately process payments
Schedule future appointments within appropriate timelines
Complete daily reports and assigned tasks
Admit patients for appointments, surgeries, and procedures
Weigh patients upon arrival
Counsel clients on basic nutrition, pre‑ and post‑operative care, and treatment instructions
Promote hospital goods and services to clients
Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary
Accurately place medication and food orders
Coordinate smooth client and patient flow within the hospital




Maintain cleanliness according to hospital checklists

Skills & Abilities
Solid empathy, understanding, and emotional support for clients
Calm and caring demeanor when handling patients
Comfort and passion for working with all types of animals
Detail‑oriented with excellent organizational and multi‑tasking skills
Team‑oriented with strong interpersonal and communication (verbal, written, and telephone) skills
Ability to maintain confidentiality

Required Qualifications
2–3 years of experience as a Client Services Representative, preferably in health care (animal or human)
Proficiency with current technology, including Microsoft Office and email systems
Flexibility to work various shifts, including evenings and weekends

Preferred (but Not Required – We Are Happy To Train)
At least 1 year of experience in a veterinary hospital
Familiarity with Cornerstone software
Basic understanding of medical terminology

Starting hiring range $18.50 - $21.00 per hour depending on experience and skillset.

This job posting is for an existing vacancy.

Hiring Manager: Natasha –
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📌 Client Services Representative Barrie
🏢 NVA Canada
📍 Barrie