Elevate your career as an IT Technical Advisor II with Intact, specializing in service management and incident resolution. This hybrid position requires a strategic approach to enhance operational efficiency and improve user experiences.

In this pivotal role, you will leverage your 2 to 3 years of experience to provide solid technical leadership across various platforms and applications. Your responsibility includes managing incidents and supporting middleware environments, ensuring prompt resolution and service optimization. Your team-oriented approach will foster partnerships across teams and enhance service delivery.

Key Responsibilities:



• Recommend processes for user and operational needs • Drive incident resolution using service management practices • Support complex application environments • Plan and upgrade software components • Document processes and knowledge for team use

Requirements: • University degree or equivalent experience • Minimum 2 years of experience in end-user services • Knowledge of ITIL practices; ITIL v3 certification preferred • Understanding of network and platform interdependencies • Solid troubleshooting and leadership skills

Bring your service-oriented mindset to Intact and help shape the future of technology solutions. #J-18808-Ljbffr

📌 It Technical Advisor Ii Role Calgary (Canada)
🏢 Intact Financial
📍 Canada