Enhance your hospitality career as a Guest Service Specialist with Big Bus Tours in Downtown Vancouver. Engage with guests, manage bookings, and deliver exceptional service in a energetic team setting.

Big Bus Tours is seeking detail-oriented individuals for the Guest Service Specialist role in our Reservations team. This full time or part time position involves handling guest inquiries, facilitating bookings, and supporting tour sales via phone and email. A focus on providing excellent service and establishing warm relationships is essential to succeed in this role.

Key Responsibilities:
• Sell and book tours accurately for guests and partners
• Maintain comprehensive phone coverage during operating hours
• Respond professionally to guest inquiries via phone and email




• Provide personalized service and establish rapport with clients
• Manage reservations on various online systems

Requirements:
• Experience in sales or guest service environments
• Flexibility to work evenings, weekends, and holidays
• Superior communication and interpersonal skills
• Problem-solving and time management abilities
• Knowledge of Vancouver tourism is an asset

Bring your customer service skills to Big Bus Tours and contribute to exceptional guest experiences in Vancouver.
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📌 Guest Service Specialist In Vancouver British Columbia
🏢 Big Bus Westcoast Sightseeing
📍 British Columbia