Lead the design, development, testing, and implementation of ServiceNow CSM solutionsTranslate business and technical requirements into scalable, sustainable CSM solutionsDrive solution decomposition for complex initiatives and establish reusable patternsDevelop workflows and integrations using Flow Designer, Integration Hub, APIs, and eventsDesign and maintain secure integrations with Salesforce, credit insurance platforms, edc.Ca, MyEDC.Ca, Azure services, and downstream toolsStandardize CSM development patterns, reusable components, technical documentation, and production support artifactsImprove continuous integration, continuous delivery, release readiness, testing patterns, and quality controls using Azure DevOps and GitLead complex troubleshooting, root cause analysis, and corrective actions for production incidents, defects, and issuesParticipate in code and design reviews, peer reviews, and technical governance forumsMentor developers and support junior developersCollaborate with internal teams, vendors, the ServiceNow Platform Team, and stakeholdersContribute to CSM modernization, technical debt reduction, and improvements to data and workflow modelsDesign and implement ServiceNow data models, service relationships, and governance practicesDesign and implement ServiceNow repositories, task orchestration, and guided work experiencesIdentify opportunities to use Now Assist, intelligent automation, knowledge generation, guided resolution, and agentic orchestrationRequirementsUniversity degree in business administration, information technology, computer science, engineering, business technology management, or a related fieldAt least 7 years of experience in software engineering,



platform development, or enterprise technology deliveryAt least 5 years of hands‑on experience configuring, developing, and supporting ServiceNow solutionsProven experience implementing ServiceNow CSM solutions in a complex enterprise environmentExperience designing and implementing enterprise case management capabilitiesExperience working in agile delivery teams and supporting large-scale platform modernization initiativesExperience with ServiceNow workflows, Flow Designer, Integration Hub, APIs, events, forms, reports, case types, tasks, roles, and platform configurationExperience designing, configuring, or supporting ServiceNow repositories, task orchestration, guided work experiences, or complex case lifecycle management capabilitiesExcellent understanding of ServiceNow CSM case management models, workflow design, platform governance, security, data management, and scalabilityExperience translating business requirements and user stories into technical specifications and functional softwareExperience writing JavaScript and ServiceNow scripts and configuring ServiceNowExperience with Azure DevOps, continuous integration and continuous delivery practices, Git, release practices, and peer review processesStrong analytical and problem-solving skills,



including the ability to resolve complex production issues and conduct root cause analysesExperience collaborating with management systems analysts, product managers, architects, technical leads, vendors, and stakeholdersProven ability to mentor or guide other developers and contribute to the development of coding standards or reusable technical patternsExperience working in regulated or large-scale environmentsCandidates must meet government security requirementsPreference will be given to candidates legally authorized to work in Canada at the time of application (Canadian citizens or permanent residents); this preference is not an absolute requirementCore CompetenciesDemonstrates expertise in designing and implementing ServiceNow CSM solutions, with a robust focus on workflow design, integration, and platform governance. Proven ability to mentor developers and lead complex troubleshooting efforts in enterprise environments.Highest-signal resume keywordsServiceNow CSM Solutions ImplementationWorkflow Design and IntegrationAzure DevOps and Continuous DeliveryJavaScript and ServiceNow ScriptingMentoring and Technical GuidanceHard SkillsServiceNow ConfigurationFlow DesignerIntegration HubAPIsCase Management DesignTask OrchestrationData ManagementRoot Cause AnalysisAgile DeliveryJavaScriptSoft SkillsAnalytical Problem-SolvingCollaborationMentoringIndustry KeywordsEnterprise Technology DeliveryPlatform ModernizationGovernance PracticesRegulated EnvironmentsTechnical DocumentationTools & TechnologiesAzure ServicesGitServiceNowSalesforceContinuous Integration Tools#J-18808-Ljbffr

📌 Lead Developer, Servicenow Csm (Ottawa)
🏢 Jobtailor
📍 Ottawa