Aberdeen Mall is looking for a part time/permanent Guest Services Representative (GSR) to join the Guest Services team as the primary point of contact for both internal staff & external customers and is focused on providing best in class customer service.

KEY RESPONSIBILITIES
Applicants must have a minimum of one year customer service experience. Must be available to work all mall hours, including weekends, evenings, and Stat holidays (minimum of two scheduled shifts weekly).
The position is multi-functional across a broad spectrum of guest service responsibilities including:
Front-line service answering inquiries in person and via telephone & email
Gift card sales and promotion
Operating the paging system
Controlling the borrowing of mobility aids
Other daily duties as assigned by the Guest Services Supervisor
Must be able to provide explicit criminal record check





KNOWLEDGE/SKILLS/COMPETENCIES
Ability to effectively interact with a wide range of people, work under pressure and to multi-task
An outgoing, engaging personality who enjoys meeting and working with people
Ability to provide concierge-level services to guests and potential guests by exceeding their expectations at all times: The "WOW" factor
The ability to think on ones feet and provide solutions to real time questions and issues
Able to take direction and react quickly to changing priorities
Keen observation skills and awareness of surroundings are significant
Solid verbal and written communication skills
Proficiency in Social Media
Confident in assisting with emergency situations
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📌 Guest Services Representative Kamloops (Canada)
🏢 Aberdeen Mall Kamloops
📍 Canada